According to IATA statistics, over 1 billion pieces of checked baggage are handled worldwide every year. Out of the items of luggage that are lost about 98% of all delayed baggage is found. A majority of baggage usually ends up on a carousel at the wrong airport. Thanks to the techniques employed by Arvin Aviation, together with dedicated staff and improvements in the automation process involved with baggage tracing, the chances of misplaced luggage being found are now higher than ever before.
Our offices are located inside both arrivals hall at Birmingham International Airport and we are the first point of contact for passengers when they experience lost, delayed or damaged luggage. Our vastly experienced team is trained to deal with customers in an efficient and courteous manner, aiming to turn a negative and stressful situation into positive outcome for the customer.
We use a number or resources available to use to trace baggage including the World Tracer system. This system allows information exchange between ground handling agents and airlines worldwide. This also allows the customer to trace their misrouted baggage via the Internet should they so wish.
Our office is manned 17 hours a day, 365 days a year, providing customers with a seamless service, answering telephone enquiries and e-mail queries and sending text alert updates to ensure the customer is always updated with the latest information. We fully understand the pressures we face with having to reunite passengers with valuable processions, and pride our selves on completing the task with the utmost professionalism and dedication.